Frequently Asked Questions
Everything you need to know about bringing Fresh Sends into your home.
How do you ensure my items arrive safely?
We use custom-engineered, eco-friendly packaging designed to protect fragile home goods and maintain temperature control for perishable items during transit.
What is your return policy for home decor?
We offer a 30-day return window for most home goods in their original condition. Please note that custom arrangements and final sale items are non-refundable.
When will my order ship?
Orders placed before 2 PM EST typically ship the same business day. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our delivery zones to more international locations soon.
Can I include a personalized gift message?
Absolutely. You can add a custom message at checkout, which we will hand-write or print on a premium card to include with your delivery.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Shop Pay and Affirm.