Returns & Exchanges
At Fresh Sends, we want your home to feel just right. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided through our portal and affix it clearly to the outside of your box.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method or process your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing